Our minimum order for custom-made metal items is 100 pieces. We totally get if you need smaller quantities! Small-run orders are possible, though the unit price will be a little higher.
How much for a sample?
Sample costs vary based on how complex your design is. Custom samples cover mold-making charge plus sample product cost. Good news: part of your sample fee can be credited back once you place your bulk order. Sample turnaround is around 5-7 working days.
How long is production & shipping time?
Once your design artwork is confirmed, mass production normally takes 7–15 working days. If you need rush order service, you may consult your account manager for an expedited lead time. Production for large-volume orders may take longer.Delivery time depends on your shipping option: air courier takes about 5–8 days, while sea freight takes 25–35 days. We will send you the tracking information immediately once the goods are shipped.
What artwork file format do you accept?
Vector files work best for us: AI, EPS, PDF, CDR, SVG are all welcome. We can also take high-resolution PNG or JPG (300DPI and above). Please try not to send blurry low-res pictures, they may not turn out well on finished products.
What plating colors & enamel options available?
We have lots of plating finishes: shiny gold, silver, antique brass, antique copper, black nickel, rose gold and more. For colors & finishes: hard enamel, soft enamel, imitation hard enamel, UV offset printing. Glitter, glow-in-dark paint and epoxy drop coating are also available for your special ideas.
